FAQ - Frequently Asked Questions
What Is Your Return Policy?
As most of our items are made to order, we really can't take anything back. Our stated Return policy is No Returns, No Refunds, No Exchanges. We're actually not even allowed to take most returns now due to Government restrictions set based on Covid-19. You can always reach out to us at orderinfo@HeroGroundZero.com and we will see if we can help in some way, but no guarantees. Of course if we make some mistake with your order (Example: Wrong product, size, color etc.) we will do out best to make it right.
What Quality Shirts Do You Use?
Every item we sell is made with good quality materials. We don't use any miscuts or factory rejects. Most of our shirts are Ringspun Cotton for a nice soft feel.
How Long Does It Take For My Item?
Most of our items are made to order and typically take 3-7 business days for production. If you choose expedited shipping, once production is complete, your item is priority shipped instead of the standard bulk mail.
Can I personalize my item?
Some items are offered with personalization included, you can find them in our online store. If you choose an item where it is not listed as option, it is likely still possible for a nominal cost, just send us an email at orderinfo@HeroGroundZero.com and we will be happy to assist you.